Frequently Asked Questions

The Massage App is the UK's dedicated marketplace for finding, comparing and booking massage treatments. We connect you with verified, professional therapists and studios in your area — all in one place, with transparent pricing and real-time availability.

We're launching across the UK. Join our waitlist at the Get the App page and we'll notify you the moment we go live in your area.

Once the app is live, simply open it, enter your location and the type of treatment you're looking for, browse available therapists and studios, compare profiles and reviews, then book and pay securely — all within the app. No phone calls, no waiting for a callback.

The Massage App covers a wide range of treatments including Swedish massage, deep tissue, sports massage, hot stone, aromatherapy, pregnancy massage, Thai massage, reflexology, head massage, back and shoulder, full body, and relaxation massage. The range will grow as more therapists join the platform.

Every therapist and studio on the platform goes through our verification process before they can accept bookings. This includes checking professional qualifications, insurance, and identity. We only list practitioners who meet our standards.

Yes. Each therapist and studio profile includes verified reviews from real customers who have booked through the app. You can read reviews, see star ratings, and make an informed decision before you commit.

Pricing is set by each individual therapist or studio and displayed transparently on their profile. You can compare prices across multiple providers before booking. There are no hidden fees — the price you see is the price you pay.

Yes. All payments are processed securely within the app using industry-standard encryption. Your card details are never stored on our servers, and every booking comes with full purchase protection.

Every booking you make earns you points through our rewards programme. Accumulate points and redeem them for discounts on future treatments. The more you book, the more you save.

Absolutely. One of the key features of The Massage App is last-minute availability. You can search for same-day slots from therapists near you — perfect for spontaneous self-care or when you need to unwind quickly.

Cancellation and rescheduling policies are set by each individual therapist or studio and are clearly displayed on their profile before you book. We recommend reviewing these before confirming your appointment.

You can reach us via the Contact page on this website, or email us directly at [email protected]. We aim to respond to all enquiries within one business day.

The Massage App is open to professional massage therapists and wellness studios across the UK. Whether you're a sole trader working from a home studio or a multi-therapist clinic, you can apply to join the platform.

The Founding Business Programme is our exclusive offer for businesses that join before our public launch. Founding members pay 0% commission on all bookings for the duration of their founding membership — a significant saving compared to our standard rate. Places are strictly limited.

Founding Business members pay 0% commission for the duration of their founding membership. Our standard commission rate for businesses joining after the founding period will be announced at launch. There are no monthly fees, no setup costs, and no hidden charges.

Visit our For Businesses page and complete the enquiry form. Our team will review your application and be in touch within two business days. We'll guide you through the onboarding process from start to finish.

Our done-for-you onboarding process covers everything: setting up your profile, uploading your treatment menu and pricing, configuring your availability calendar, and going live on the platform. Our team handles the technical side so you can focus on your clients.

Through your business dashboard within the app, you can set and update your availability in real time. Customers only see slots you've marked as open, so you stay in full control of your schedule.

Yes. You set your own prices for every treatment you offer. The Massage App does not dictate your pricing — we simply display it transparently to customers so they can make an informed choice.

Payments are collected securely through the app at the time of booking and paid out to your account on a regular schedule. Full details of payout timings and methods will be provided during onboarding.

All businesses on the platform have access to our dedicated business support team. Whether you need help with your profile, have a question about a booking, or want advice on growing your presence on the platform, we're here to help.

There is no long-term contract or minimum commitment required. You can pause or close your listing at any time. Founding Business members retain their 0% commission benefit for the duration of their founding membership period.